Terms & Conditions

Terms & Conditions




Cancellation- Unwanted Goods

Damaged Goods

Where goods are damaged in transit Cake Craft City LTD will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against Royal Mail



Lost Goods

In the unlikely event you have not received your parcel within 7 working days after we have despatched your order. We would first ask you to carry out the following checks:

Having carried out the above checks please contact us by email WITHIN 14 WORKING DAYS stating your order reference, delivery address and contact details. After this time Cake Craft City LTD cannot be held responsible.

We shall investigate lost packages with our courier partners and will arrange a replacement in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.

Cake Craft City LTD cannot be held liable for lost or damaged parcels where the customer supplies incorrect or insufficient address details provided on your order.