Terms & Conditions

Terms & Conditions

Terms & Conditions
  • By completing and submitting the electronic order via this website you agree to these terms and conditions.
  • By completing and submitting the electronic order you are making an offer to purchase goods that, if accepted by us, will result in a binding contract. A binding contract will only result when we have notified you that your goods have been dispatched.
  • In the event Cake Craft City LTD declines your order we shall provide you with a full refund.
  • Once an order has been dispatched we cannot change the delivery address from that originally stated on the order.
  • The laws of the United Kingdom govern all purchases via this website.




Cancellation- Unwanted Goods

  • You may return unwanted goods for a full refund minus our postage and packaging costs of the original paid amount at any time within 14 days, starting the day after receipt of your goods. Exceptions to this are listed below.
  • Cake Craft City LTD will not refund mailing costs incurred in returning the goods. Goods must be returned to us in an "as new" not used condition in original packaging. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items.

Damaged Goods

Where goods are damaged in transit Cake Craft City LTD will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against Royal Mail



Lost Goods

In the unlikely event you have not received your parcel within 7 working days after we have despatched your order. We would first ask you to carry out the following checks:

  • That you have not been carded by Royal Mail to collect from your local sorting office.
  • That it has not been left in or outside your home i.e. a meter cupboard, porch or left with neighbour.

Having carried out the above checks please contact us by email WITHIN 14 WORKING DAYS stating your order reference, delivery address and contact details. After this time Cake Craft City LTD cannot be held responsible.

We shall investigate lost packages with our courier partners and will arrange a replacement in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.

Cake Craft City LTD cannot be held liable for lost or damaged parcels where the customer supplies incorrect or insufficient address details provided on your order.